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The Security Industry Authority (SIA) has released eight new guidance videos for licence applicants and existing licence holders.
The new videos provide helpful guidance to licence applicants and licence holders in a visual and easy-to-understand format.
These include five videos providing walkthroughs of the licensing process and three videos providing helpful guidance on renewing a licence in the sectors with new training requirements.
The new videos are:
The SIA’s Head of Licensing & Service Delivery, Iestyn David, said: “It’s important we give our customers quality advice and guidance to support them with the application process, and that we provide the information so that customers can easily self-serve any queries they have.
“We’ve been reviewing the advice and guidance we make available to customers to identify what more we can do to make the information more visual and easily understood. The new videos were developed as part of a wider review by our licensing team, keeping the customer experience at the forefront throughout. We will continue to monitor our contract strategy and continuously improve the advice and guidance we publish to help make the application process as straightforward as possible for new and returning customers.”
It is estimated there are more than 415,000 SIA licence holders, and the SIA’s online licensing system is used by 53,000 users a month.
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