Front of House Security 24 July 2024

When you think about security guarding, you might only envision security personnel patrolling premises, monitoring who goes in and out, and looking out for vandals, thieves, or troublemakers. While these aspects are important, security guarding today involves much more, including front-of-house staff who keep the building secure and welcome staff, visitors, and tenants with warmth and professionalism.

Front Of House Staff

Those friendly faces who greet you at reception, guide you through the building, and ensure a smooth experience are integral to comprehensive security. Here’s why their role matters:

• Welcoming Atmosphere – Their warmth sets the tone for the company’s public image.
• First Point of Contact -They make visitors feel safe and valued with a reassuring nod or a friendly hello.
• Security and Hospitality – They maintain the building’s security while assisting lost visitors, answering queries, and providing directions.

Training and Standards

Our front-of-house personnel adhere to the highest professional standards, with training in:

• Customer Service
• Security Skills
• Diversity and Inclusion
• Communication
• Workplace Safety

Action Counters Terrorism Awareness eLearning

• Introduction to Terrorism
• Identifying Security Vulnerabilities
• Dealing with Suspicious Items
• Handling Bomb Threats
• Responding to a Firearms or Weapons Attack

Our Expertise

With over 35 years of experience, we are security experts. Our track record speaks volumes – we’re passionate about success. Success for us isn’t just about thwarting threats; it’s about creating a secure environment where people feel welcome.

Corporate security today isn’t just about traditional security measures. Companies now seek a concierge-style service, emphasising the guidance and professionalism of front-of-house staff. Whether it’s a reassuring nod or a swift response in an emergency, our front-of-house personnel embody this innovative and effective approach to security.