Key Questions To Address The Security Industry’s Most Pressing Issues 18 January 2023

ESG Security has identified the biggest challenges facing the security industry today. We explore the 9 questions clients must ask themselves as they navigate an ever-changing industry.

Have your security company ever not informed you of lateness or an absence?

ESG Security have a dedicated 24-hour helpdesk that maintains constant contact with the client and keeps them up to date with what is happening, the client will also be advised of the solution that has been put in place and the timings.

Have your security company ever sent staff with the incorrect or NO SIA licence?

ESG Security have an in house HR and Vetting department, they ensure that all licences are checked and inputted into the system as a requirement for the client, so only the officers with correct licences can be sent to the site, licences for each employee are regularly checked.

Do your security company use self-employed staff?

ESG Security only recruit part time/full time staff, this means they are entitled to paid annual leave, sick pay, maternity/paternity pay, employer pension contributions, holidays, professional development and employment protection.

The SIA works with HMRC to investigate security companies using self employed staff to ensure the correct taxes are being paid and to make sure they’re not victims of labour abuse.

Does your security company have a high staff turnover?

ESG Security have one of the best staff retention rates in the security industry, we retain 97% of our staff and we are hoping to improve this. This is achieved by making officers feel valued and part of the bigger picture.

Does your security company professionally develop their staff?

ESG Security have a professional development scheme for each and every officer, most of the operational management team at ESG Security have all gone through the same development scheme, starting off as security officers and progressing through the company.

Does your security company value you as a client?

Each and every client is highly valued and we show this by providing the highest level of customer care, support and service.

Is your security company generally reliable?

Does your security company have corporate departments in human resources, recruitment, finance, accounts, marketing, business development, sales, customer service and operations, like ESG Security? Our experienced team members provide a high standard of customer service and co-operate with clients to clarify any issues.

Does your security company continually train their staff?

ESG Security work with training partners to create bespoke training for each officer based on the client’s requirements. Officers are given e-learning training to ensure they are up to speed with ever changing requirements and to maintain their competency.

Do you hardly ever see a company representative?

ESG Security schedule in at least once monthly meetings with clients to review key performance indicators. In addition, our operation managers carry out staff welfare checks fortnightly. Clients have guaranteed access to their contract manager during office hours.