Case Study: Retail Security 28 October 2021

One of the UK’s leading electrical retailers entrusts ESG Security to provide security guarding, keyholding and response services to its stores.

Protecting its employees, customers and assets is key but keeping the security welcoming and familiar is of equal importance. ESG Security is tasked with providing rapid response, deployment, and mobilisation of highly trained security officers. The client was unwavering that ESG Security’s staff needed to be ambassadors as much as its own employees, delivering a first-class service in a professional manner. Also of importance was ESG Security’s ability to respond quickly and professionally to any unexpected absences.

ESG Security’s innovative operational software, was used to demonstrate a more flexible management and planned rapid deployment plan to our client. The software program’s app provided a further opportunity to create a more integrated security and loss prevention model based on risk, giving the client significant savings on manpower provision with more effective and targeted security officers. The use of our software allows bespoke SLA’s to be agreed, monitored, and adhered to.

As an SIA Approved Contractor every officer holds a frontline SIA licence and is provided with bespoke training, dependent on the needs of our clients, making them much more customer focused.